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Bonsenkitchen Customer Care is here to provide you with more information.
(PS: Our warranty policy does not apply in cases of unauthorized repair or purchsing from unauthorized channels. Eg: Ebay, Woot...)
(If your product was purchased on Bonsenkitchen Official Store- Bonsenkitchen, please click directly on the "Bonsenkitchen's product Repair Channel" and there will be dedicated customer service to help you deal with product problems)
(If your product was purchased on Amazon, please click directly on the "Amazon's Shredders Repair Channel" and there will be dedicated customer service to help you deal with product problems)