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FAQs

Products

Juicers

Can I do kale , wheatgrass or ginger with this juicer?

Yes, you can. Three basic modes meets different needs. Soft/Hard 2-speed control allows you to extract juice easily from various fruits and vegetables.  Reverse function can help you reduce food residues in machines and avoid getting clogged

How many rpm for soft versus hard mode?

It is 98-108 rpm for hard mode and 95-105 rpm for soft mode.

Can i put the entire fruit into this or do i have to cut it?

 You can put some soft fruit entirely into wide chute and put a small fruit into the small chute.

 For some hard, too much fibers vegetables, such as beets, celery, we recommend that you cut them into small pieces to prevent clog efficiently and extend the life of the masticating juicer


Vacuum Sealers

Can I seal the bag at any time during the vacuum to control the amount of pressure?

Yes, "VAC" mode is for controling the vacuum sealer manually.

Press and hold the "VAC" button, the machine will keep working, release to stop, then press the "SEAL" button to seal the bag.

*Not all models has "VAC" mode

Where can I order replacement bags?

You can purchase the vacuum bags from our bonsenkitchen.com

Can I seal any bag? Such as potato chip bag

You can seal the chip bags, but you can't vacuum potato chip bag. For the best using vacuum function, we would recommend you use our Bonsenkitchen vacuum bags.

Can it seal only no vacuum?

Yes, if you buy a roll of bags, they are cut and sealed to size. The machine will seal one side, then you are about to fill the bag and vacuum, or just seal the other side

What accessory will come with the machine? 

Depends on model. You can check the bottom of the product page"what's in the box"

What is difference between normal and soft vacuum methods?

You would use normal for items like meats. The soft is for items you don't want crushed, such as cereal


Coffee machines

2 in 1 compact and durable K-cup coffee maker (CM8901)

What coffee pods is the coffee maker compatible with ?

We suggest use K-cup coffee pods

Is water reservoir attached to machine or can you remove it to clean?

You can remove it.

Can I use soft pods in ground coffee holder?

Nope, only place ground coffee into the ground coffee holder.

Are all plastic that comes in contact with the water and coffee BPA free?

Yes, all plastic that comes in contact with the water and coffee are BPA free.

12-Cup Programmable Stainless Steel Coffee Makers (CM8903)

Do I have to reprogram it every night for the next day or will it remember my settings? (including how long to keep it warm)    

It remembers the setting unless you lose power

Does the coffee maker beep to indicate that the brewing cycle is complete?

Yes.

Does it use regular coffee filter ? Is the reuse able filter included?

Yes, It comes with a reusable and easy-to-clean filter.

Is this dishwasher safe?

No, here is some tips for CLEAN AND MAINTENANCE:

1. Never immerse the appliance in water.

2. Clean the appliance with a damp cloth only.

3. The carafe can be cleaned with warm water, some washing-up liquid and a soft brush. Do not clean the carafe in a dishwasher.

Does this coffeemaker have automatic shutoff?

Yes, you can set the automatic shutoff time for 30 minutes up to 4 hours.

Bonsenkitchen Steam Espresso Coffee Maker Machine (CM8001)

Does this have the option to only make one shot at a time or does it have to do two shots every time ?   

Two shots every time

Whatt does the blinking white light mean?  

It means that its brewing/steaming.

What are item dimensions? 

Item dimensions : 12.28*6.1*12.24 inch

package dimensions: 14.41*7.83*15.51 inch

Payment

How do I pay for my order? 

Credit Cards 

For credit card payments, we accept VISA, EuroCard, Mastercard, and JCB. 


Debit Card 


We accept Visa, MasterCard, and Amex debit cards in Canada, the United Kingdom, Ireland, and Australia. 

In the United States, we accept those in addition to JCB, Discover, and Diners Club debit cards. 


PayPal

If you don’t have a credit card, you could also use PayPal directly in our webshop.If you have any problem about payment,feel free to contact us.

Where can I find a discount code?

We sometimes provide coupons on our social media sites: Facebook, Twitter, Pinterest and Instagram. You can check these to see if Bonsenkitchen has any current promotions. You are welcome to follow our social media accounts and subscribe us. 

How long will it take for the duplicate payment to be paid back to me?

It will take up to 15 days for refund to be issued, but it is quite often sooner (within 3-5 working days) dependant on your card issuer. 

Are there any other additional fees?

No. There are no other processing or additional fees.

Shipping

When will my order ship out?

Orders have a processing time of 2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel. 

Which shipping carrier is used?

We usually ship orders from Texas,CA,United States via FedEx or USPS. 

How can I track my order?

As soon as your order has left the warehouse, we will send you a dispatch notification with tracking information from the carrier with a link to their website.

What are the standard delivery times?

Overall shipping times vary depending on location. Some general estimates would be: 


US: 5-7 business days 

Can I request a specific date or time slot for my delivery to arrive?

We currently are unable to cater to that request.

How much does shipping cost?

Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address. 


*We are provide free shipping now

Order

Has my order been successful?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder.Otherwise, Please contact our Customer Support Team at support@bonsenkitchen.com for assistance.

What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, Please contact our Customer Support Team at support@bonsenkitchen.com 

I forgot to add an item to my order. Can I add it to my existing order or must I place second order?

Unfortunately you are not able to add extra items to an order that has already been made.Please place a second order.

Will I get a refund if I cancel my pre-order?

Once the payment done, cancellation is not allowed.  

Can I get an invoice of my order?

Yes, you can. You can receive it after placing an order via our Online payment form.

Do you offer discounts on bulk amounts?

Yes, on orders of 50 or more we are able to provide a discount. Please contact support@bonsenkitchen.com for a quote.  

Is the product in stock?

We strive to maintain sufficient inventory to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order. We will then do everything we can to ensure that your order is fulfilled within 30 days.  

How do I cancel my order?

If you need to cancel your order please contact us at support@bonsenkitchen.com. Please keep in mind that we strive to process and ship orders the same day, and once the order has shipped you will be subject to our return policy. 

My product was damaged upon arrival. What should I do?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. 


 Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. 


 If Bonsenkitchen determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product. 

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