Free shipping on all orders

Returns and Exchange Policy

30-Day Return

We believe you should experience a risk-free product trial, so we give you 30-days to confirm the reliable quality of our products! During this time, you could return the item without any paying extra fee if there is a manufacturing defect in it. Please rest assured that the returns are free and easy if there is a manufacturing defect. Otherwise, it would be the customer's responsibility to cover the shipping fee. Products on sale are also returnable if it is confirmed to be defective! 

How the Return and Exchange Process Work?

If the product isn’t meeting your expectations, please email support@bonsenkitchen.com within 30-days of receipt. We will help you to either return or exchange your product. Your original form of payment will be refunded in full once the full return is complete. After 30-days orders may be subject to a 20% restocking fee and all shipping and handling charges will be the responsibility of the customer. Additional return details are listed below.After 60-days the purchase from Bonsenkitchen is non-refundable.

How Soon Will I Get My Refund?

For return within 30-day trial, we will issue a full refund within 2 business days once the return process is completed.

How if I Want To Exchange Within 30-Day Trial?

Should you decide to exchange your Bonsenkitchen product, you can reach out to our Customer Support team by emailing support@bonsenkitchen.com or calling 1-844-728-6917 within your trial period to facilitate a return. We’ll send you a prepaid shipping label for your Bonsenkitchen product to be returned to us — and help to send you a new replacement Bonsenkitchen product within 3 business days. We will keep you informed with the shipping status and provide you with the tracking number.

Can I Return My Bonsenkitcen Product After 30-Day Trial?

We’re sorry to hear you want to return your Bonsenkitchen product. For a return after the 30-day trial, please email support@bonsenkitchen.com between 31 and 60-days of receipt to obtain a Return Material Authorization (RMA) number and instructions. Return after 30-day trial will be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer.

Our customer support team will help arrange your return and the shipping costs will be deducted from the refund once the return is received an processed. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Bonsenkitchen. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.

Product Arrived Defective or Damage

We're sorry to hear that your Bonsenkitchen product arrived in less than perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Bonsenkitchen product.
To report your issue, please reach out to our Customer Support team by emailing support@bonsenkitchen.com with your order number. We may need you to make a short video, or take some pictures of the defects of the product and send them to support@bonsenkitchen.com. After a preliminary analysis on the video or pictures, we will send you a brand new replacement right away if it is confirm to be defective on its arrival. If we determine that you have misrepresented Bonsenkitchen product’s condition and that product is not defective, we will send you the right instructions and help you to use the product correctly.

Trial Eligibility After Return or Exchanged Product

Each customer is entitled to one trial period for Bonsenkitchen products. If your Bonsenkitchen product is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders. If your Bonsenkitchen product is returned completely unopened, however, a trial will still be available on your next purchase from Bonsenkitchen. If a Bonsenkitchen product is returned because of it is arrived defective or damage, this will not affect your trial eligibility, the trial is still available on your next purchase from Bonsenkitchen.

Defective Product

If you discover what you believe is a product defect for any Bonssenkitchen product, please emial support@bonsenkitchen.com or contact us at 1-844-728-6917. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please email support@bonsenkitchen.com within 30 days of receipt. Our Customer Support Team will determine whether the product is defective and offer you a brand new replacement. Normally, this will take 2 business days. We will keep you informed with the progress.

Damaged Product

If you receive a damaged product, you must notify Bonsenkitchen within 48 hours of delivery at 1-844-728-6917. Bonsenkitchen will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Bonsenkitchen or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.

Still need help from us? 

Email support@bonsenkitchen.com now!

We will reply you soon!

BACK TO TOP